Puppy La Vie:Refund Policy
Puppy La Vie
Payment & Refund Policy
At Puppy La Vie, every puppy is reserved specifically for one family. Once payment is received, we immediately secure the puppy from our breeder, remove the puppy from availability, and assume financial responsibility for that puppy. Because of this, all payments are final.
Final Sales
All puppy purchases, reservation payments, deposits, and balances paid to Puppy La Vie are non-refundable and non-transferable.
Refunds will not be issued due to, including but not limited to:
- Change of mind
- Buyer’s remorse
- Financial hardship
- Loss of employment
- Family or spouse disagreement
- Housing or landlord restrictions
- Scheduling conflicts
- Travel changes
- Allergies
- Personal circumstances
- Any reason unrelated to the puppy’s health as covered by our Health Guarantee
Health Guarantee
The only circumstances under which a refund, replacement, or other remedy may be available are those specifically covered under Puppy La Vie’s Health Guarantee.
If a situation does not qualify under the Health Guarantee, it does not qualify for a refund.
Puppy La Vie Payment, Pickup & Hold Policy
Puppy La Vie is a private, appointment-only puppy placement service. Because each placement requires coordination, scheduling, breeder communication, administrative services, and the reservation of a specific puppy for a family, the following terms apply to all puppy purchases and reservations.
All Sales Are Final
All puppy purchases, placement payments, deposits, reservation fees, and applicable hold fees are final and nonrefundable, except where otherwise required by applicable law. By submitting payment, the purchaser acknowledges and agrees to the terms provided at the time of purchase.
72-Hour Pickup Requirement
Unless otherwise agreed to in writing, puppies must be picked up within 72 hours of payment. Families should only complete their purchase when they are prepared to take possession of their puppy within this timeframe.
Scheduled Pickup Appointments
Pickup is by appointment only. Once a pickup date and time have been confirmed, the purchaser is responsible for arriving as scheduled or communicating with Puppy La Vie in advance if an adjustment is necessary.
Failure to appear for a scheduled pickup without prior communication does not automatically extend the pickup period.
Extended Holds
If additional time is needed, Puppy La Vie may, at its sole discretion, approve an extended hold.
Approved extended holds are $89 per day, must be paid in advance, and require a confirmed final pickup date.
Extended-hold fees are separate from the puppy purchase price and are nonrefundable once the extended hold begins. Payment of an extended-hold fee does not create an indefinite hold or automatically extend the agreed pickup date.
Failure to Pick Up / Non-Pickup
If a puppy is not picked up within the required timeframe and an extended hold has not been approved and paid, Puppy La Vie may cancel the placement in accordance with this policy.
Acceptance of Terms
By submitting payment, the purchaser acknowledges that they have read, understood, and agreed to Puppy La Vie’s Payment & Refund Policy and Health Guarantee. Payment constitutes acceptance of these terms.